Our Commitment to You

nurse in mask talking to a resident

The safety and well-being of our residents, families, and team members has always been our top priority. Since the first reports of COVID-19 emerged in the United States, we have taken proactive steps to protect those in our care, and we continue to do so each and every day.

Our precautionary safety measures are based upon recommendations from the Centers for Disease Control and Prevention (CDC), other leading health organizations, and our own task force.

Honoring Our Commitment

As of September 7, 2021, all staff are required to become fully vaccinated against COVID-19.

Our Commitment in Action

We continue to practice effective infection control protocols, such as wearing masks and social distancing, as appropriate, and other cleaning and sanitation procedures.

Click here to learn more about our community's protection features and infection control protocols

Here are a few of the protection features and infection control protocols, both new and old, that help us safeguard our residents’ and team members’ comprehensive well-being:

  • Our Specialized Infection Control and Prevention Team continues to monitor and implement all guidance and recommendations from local, state, and national health agencies.
  • Continued utilization of innovative electrostatic spray technology such as Clorox Total 360® to kill COVID-19 (on hard, nonporous surfaces), cold and flu viruses, norovirus, MRSA and more than 40 additional pathogens.
  • Implementation of additional touchless technology throughout the community, including entrances and restrooms.
  • Refined protocols for storage and distribution of personal protective equipment (“PPE”).
  • Continued screenings for all staff and visitors entering the community (temperature taken, travel and symptom questions, etc.).
  • Our Physical/Life Safety Programs and Systems remain a critical component of our commitment to comprehensive safety, including but not limited to fire suppression and sprinkler systems, a full-building generator, security cameras and secure entrances/exits, and pull cords in every resident apartment.

Recent COVID-19 Updates

There are no new updates at this time (as of 5/5/2022).  Please see the Current Policies section below for visitor, activity, and dining information.

Current Policies

Visitor Policy
  • All visitors will be screened upon entering the community.
  • Masks (N95 or KN95 only) must be worn in common areas and resident rooms by all parties regardless of vaccination status, with the exception of the dining room.
  • Visitation is now open in Assisted Living and the Rose Garden Memory Care Center.
  • Indoor visits may take place in common areas (on the 1st, 2nd, 4th, and 5th floors), but we continue to encourage that visits take place in resident rooms and/or our beautiful front porch when the weather allows.
  • We ask that all visitors (regardless of vaccination status) take their exposure risk and travel history into consideration before visiting.
  • Increased restrictions may be put in place in the event of a COVID-19 outbreak within the community.

Additional details about our current visitation policy can be obtained by calling the front desk.

Dining Policy
Normal dining will soon return, with four residents allowed per table.  We are still restricting our dining room to residents only; no visitors or guests, please.

Please contact the community if you have any questions.

Activity Policy
  • Our activity and life enrichment programs are currently operating on a normal schedule.
  • We are resuming the normal Tall Oaks van schedule, to include local appointments, recreational outings, and church services every-other Sunday (please contact Adina Cimpean, Director of Activities, for more detail).
  • Residents must wear masks for group activities.  This applies to activities in the community and outings.
  • Masks may be removed for eating and during time outdoors.
  • Activity team members are actively instructing residents about proper handwashing and hygiene precautions to reduce the risk of infection.
  • Increased sanitization measures are in place.

In the event of a COVID-19 outbreak, all group activities and outings will be canceled.  Activity team members will provide daily in-room engagement opportunities.  The team will communicate frequently with residents and encourage virtual visits with friends and family members to reduce the potential for social isolation.

Contact the community if your loved one requires assistance with virtual visits—our team is happy to help!

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